Before returning any items, please contact us with your shipping information. Items sent back without authorization may not be refundable.
To return a purchase, your items must meet the following conditions :
- Be returned within 30 days of your delivery date
- Be returned with a receipt or proof of purchase
- Shipped in original box
No return, refund or exchange on special orders.
Better Than Nature Canada reserves the right to reject returns which do not comply with our return policy.
Upon successful inspection of returned items, a refund, less the restocking fees, will be issued back to your original payment method within 5 business days of receiving your return.
Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
For additonal information please contact firstname.lastname@example.org